Sprint Customer Service SUCKS ASS

Unfuckingbelievable!  So poor.  This started in MAY, when I tried to use *4 to check number of minutes used.  "This service is not available.  Please try again later."  For over a month now, this service is not available to me.  So, I think to myself, "I know.  I'll check the website." 

Not so fast.  Can no longer use telephone number to log in on website, must now create "member name and password."  Now I'm not going to claim I'm the shiniest marble in the bunch, but this should be a relatively simple procedure... right?  No.  The website does not register my changes, and it is now impossible to log in.  Little note on website says "if you are still experiencing difficulty logging in, contact customer service."  Ok, I say to myself.  I dial, and am immediately informed that I am in store for a wait of over 20 minutes.  Fuck this, I think... I'll call back later.  I tried 6 more times, at various times of day and night, only to be told that due to the high volume of calls, I should be prepared to wait in excess of 20 minutes.  Yeah, I bet folks are calling in ... TO TELL THEM THAT NEITHER AUTOMATED SERVICE NOR WEBSITE WORK!

So, yesterday I try the website again, with the same disasterous results as before.  Try customer service again- get the same message telling me to wait 20 minutes (or more).  By now I'm steaming mad, and I decide to wait out of sheer stubbornness.  When I finally get a little chickie on the phone, she just goes to the same fucking website I had just been on, and tries to change my login credentials EVEN AS I TELL HER THIS IS EXACTLY WHAT I HAVE BEEN TRYING TO DO FOR THE LAST FOUR WEEKS!!!  "Huh," she says.  "That's weird."  She tries to put me through to tech services, but they have an even longer posted wait time, so I ask her for a direct number I can call later.  She puts me on hold for 10 minutes, and then tells me "oh, they don't have a direct number.  you'll have to call customer service and we can patch you through."  I have now been on the phone for approximately 45 minutes, and she is telling me my wait will be over 1/2 an hour, for a problem she does not think they can resolve at this time, due to technical problems with their new program.

"Ok," I say "whatever.  Can you just tell me how many minutes I've used in my plan, then?"  "Sure," she tells me. "Oh, wait, I can't really tell from this screen."

So.  It is apparently now impossible for me to monitor my usage, as their website doesn't work; their automated service doesn't work, and even if one can muster the gumption to sit on hold for an indefinite period, once you reach a customer service lackey, they may or may not be able to tell you anything.  I finally told her that at this point I believe Sprint is not fulfilling it's contractual obligation to me.  Accordingly, their breach has effectively terminated the contract, so when I switch providers I will not be paying any early termination fees.  We'll see how that flies.